Your privacy and the protection of personal data is of great importance to us. During the processing of your personal data, we conform to the requirements of the applicable data protection legislation. This means we:
We are responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes we collect the data through our website. We would like to recommend that you read it carefully.
If you have any questions, or you simply want to know what data we may have collected which belongs to you, please contact us via the contact details stated at the end of this privacy statement.
We use the following personal data:
We use personal data for the following purposes:
We will use your personal data when handling your order. We may share your data with the delivery service if necessary to deliver your order. We may also obtain information on your payment from your bank or credit card company.
For this purpose, we use your name and address details, phone number, invoice address, email address and payment details. In case your order has been financed through one of our financing plans we may also use your driver’s license number or passport number (whichever you use for ID) for further identification.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay later 30
Pay in 3 interest-free installments
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
We need this data because of our purchase agreement with you. We store this information until your order has been completed. Certain types of personal data will be retained for a longer period in order to fulfil our tax obligations (the legal retention period).
If you register your bike, we will store the registration until the guarantee period expires.
You can use our contact form to ask questions or make any request. For this purpose, we use your name and address details and email address. We store this information until we are sure that you are satisfied with our response.
We provide a newsletter to inform those interested of our products and services. Each newsletter contains a link which you can use to unsubscribe to our newsletter. Your e-mail address is added to the list of subscribers only with your consent. We store this information until you cancel your subscription.
If you send us a message via e-mail or social media, we retain your data for as long as necessary to fully deal with your question or request. When you apply for a job at our company, we will only retain your data until six weeks after the application procedure, or one year longer with your consent (in order to be able to contact you in case we have a vacancy in the near future that might interest you).
The results of customer satisfaction surveys are anonymized as soon as possible.
We can provide personal data to third parties when this is necessary to process your order, or when this is necessary for providing our services:
Except for the parties mentioned above, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required to do so by law (for example, when the police demands access to personal data in case of a suspected crime).
We take security measures to reduce misuse of and unauthorized access to personal data. We take the following measures in particular:
Some cookies allow our Website to work properly, and save your user preferences. For example, to allow the use of the ‘shopping basket’ to save a user session, or to save a search term within the Website.
We reserve the right to modify this statement. We would like to recommend that you consult this statement on a regular basis, so that you remain informed of any changes.
You may always contact us if you have any questions regarding this statement or if you wish to review, modify and/or delete your personal data.
You have the following rights regarding your personal data
You also have the right to object to a certain use of personal data.
Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data relating to the wrong person.
If the assistance we are offering is not to your satisfaction, you have the right to lodge a complaint with the ICO – you can find more details on how to make a complaint here.
Momentum (part of Giant UK Ltd)
Charnwood Edge, Syston Road
Leicester
LE7 4UZ
T: 0808 175 1350
E: ridersupport@giant-bicycles.co.uk